12th September 2018


On the 20th & 31st August, we held Challenging Behavour Training sessions for our Service Support Assistant Volunteers.  This was run by Izzy Hawkins (Operations Manager). 

Working on the Reception at Oakwood House is one of the most demanding jobs within the organisation.  Service Support Assistant Volunteers are the first point of contact for members of the public, clients and other agencies/organisations.

There are many reasons why they may be faced with challenging situations and the aim is to give them the skills and understanding to handle situations with the minimal amount of stress to themselves as we want their experience of volunteering with Cyrenians to be an enjoyable one.

 Challenging Behaviour Training Aug 18 1Challenging Behaviour Training Aug 18 3









Challenging Behaviour Training Aug 18 2

The training included a PowerPoint presentation, which covered:

lunch was provided.

Some of the feedback received:

"The instructor was excellent and created an open/easy environment for questions".

"Covered all aspects of challenging behaviour".

"Very clear PowerPoint slides - great presenter".

"I liked that we were able to discuss our experiences and talk about how people dealt with certain situations".