General Data Protection Regulation (GDPR)

Privacy Policy for Coventry Cyrenians Ltd


We at Coventry Cyrenians provide accommodation and individualised support to promote and enhance the life chances of people in Coventry and Warwickshire who are homeless or at risk of homelessness. 

This privacy notice explains how we protect and respect your privacy when we use any personal information we collect about you when we provide our services to you.   

A Data Controller is the person or organisation that determines the purposes for which and the manner in which any personal data is processed. For these purposes, we, Coventry Cyrenians Ltd are the Data Controller.   

Our Data Protection Officer is Phil Bragg (Director of Finance) who can be contacted at The Data Protection Officer upholds the rights of everyone about whom we collect data and makes sure we keep that data safe and use it properly and in accordance with this policy.

What information do we collect about you and how?

We collect information about you when you visit our website and register with us, support us or otherwise donate to us (whether online or otherwise), visit any of our projects, work with us and provide services to us or otherwise are in touch with us regarding our services in any other way.  We may also keep information contained in any correspondence you may have with us by telephone, post, email or other communication.     

Our legal bases for handling this data are therefore where you may have consented to any part of our processing (for example any direct marketing) or we have a contract to supply any goods or services from us, processing is necessary to comply with a legal obligation and/or it is to enable us to process your information for legitimate interests in ensuring you receive the charitable services we provide to you and to the wider community.

Website usage information is collected using cookies.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity. For further information visit

Other Websites

Our website contains links to other websites. However, this privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.


How will we use the information about you and why?

We will only use your personal information for the purposes for which it was supplied to us, namely to provide you with the services, products or information you have requested from us, for any administrative purposes and to advance our charitable aims, including, but not limited to, fundraising activities.     

Our work for you may require us to pass your information to our third-party service providers, agents, subcontractors and other associated organisations solely for the purposes of completing tasks and providing our services to you.   In those instances, we will only provide the personal information necessary to deliver our services and we require those third parties to keep secure your personal data so that they may not use it for their own direct marketing purposes.

In particular, in the course of providing our services to you, we may forward your personal data to:

We will only use this information subject to your instructions, data protection law and our duty of confidentiality. We will not share your information for marketing purposes with companies outside of our group.


We would like to send you updates about what we are doing in the community, how your donations are being spent by us, tell you about local fundraising campaigns we are running in your area or otherwise tell you about any other plans we have and give you information about services and products of ours which we think will be of interest to you. If you have consented to receive this type of information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group.

If you no longer wish to be contacted for marketing purposes, please email

Access to your information, correction and deletion- your rights

The GDPR grants you the right to access particular personal data that we hold about you.  You therefore have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email or write to us at the following address: Oakwood House, Cheylesmore, Coventry CV1 2HL. 

We shall respond promptly to any such request and in any event, within one month from the point of receiving the request and all necessary information from you. In certain circumstances, we may make a small charge for this service.   Our formal response will include details of the Personal Data we hold about you, including the following:

You also have the right to receive your personal data in a structured, commonly used and machine readable format and have the right to ask us to transmit it to another controller if technically possible.

We want to make sure that your personal data is accurate and up to date.  You may ask us to correct or remove without delay any information about you that you think is inaccurate by emailing us at or writing to us at the above address.

You have the right to seek a restriction of the processing of your personal data in certain circumstances.  Further, you have the right to lodge an objection if you feel that one of the grounds relating to your particular situation apply. When you exercise your right to object, we must stop any processing unless we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

Should you wish for us to completely delete all information that we hold about you, you should please contact the Data Controller whose details appear above.

How long will we hold your data for?

We will only hold your data for as long as we need to in order to deliver our services and products, bearing in mind any legal or regulatory obligations we may have.

You will have the opportunity to opt out or update or delete data at any point should you need to do so and details are set out in this policy as to how to achieve this.

Transferring your information outside of Europe

We do not currently transfer any data outside the European Economic Area.


If you feel that your personal data has been processed in a way that does not comply with the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then inform you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office. They can be contacted on 0303 123 1113 or via their website

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: